Yes, we can supply personalised Andrew Brookes Tailoring gift vouchers for your preferred amount. Please contact us for more details.
Archives: FAQ
FAQ
Do you sell gift vouchers?
Yes, we can supply personalised Andrew Brookes Tailoring gift vouchers for your preferred amount. Please contact us for more details.
Do prices for items outside the UK and EU include local sales tax and duty?
All orders for delivery to the European Union are subject to UK VAT (sales tax), but are not subject to local import duties.
For orders for delivery outside the EU, you will not be charged UK VAT (sales tax), but you will be liable for any local import duties.
What happens if my order is delayed and has not arrived in time?
We will update you as your order progresses through the manufacturing process and make you aware of any issues or anticipated delays. Please make sure you let us know if there is a specific date you need your tailoring for, so we can build this into the order process for you.
Do you cater for women?
Currently, we only offer tailoring services and accessories to men. But we’re pleased to work with our partner, Zoe Rodrigues, for women’s styling.
Can I return a made to order item if it’s not to my liking?
As each garment is made to order to suit your personal requirements, please contact us directly at mel@andrew-brookes.com for any issues after delivery/collection of your garments. We take any issues seriously and will respond quickly to resolve these.
I received an item as a gift, can I return it?
As each garment is made to order to fit you personally, please contact us directly at mel@andrew-brookes.com for any issues or questions about your gift.
Do you deliver overseas?
Yes, we can deliver to most overseas addresses. Please contact us for more information on this.
How much does delivery cost?
Delivery costs vary depending on where your order is being delivered. We will advise you on delivery charges at the time of the order. Alternatively, you can collect your order directly from our studio at no extra charge.
When will I be charged for my order?
For all orders of £1,500.00 or under, full payment is due on receipt of the order. For orders of over £1,500.00, we will require a minimum 50% deposit on receipt of the order, with the balance due seven days before your first fitting appointment. Please note that we can only start making your tailoring once payment has been received, so a delay in settling your invoice will affect the delivery date of your tailoring.
Please note that we reserve the right to charge a design/appointment fee as required for non-payment or late order cancellation requests.
